For many small UK businesses, the office landline has been a reliable part of day-to-day operations for years. Customers know the number, staff know how to use it, and it has simply become part of the way the business runs. But with the UK’s traditional phone network being retired, many businesses are now asking the same question: should I switch my business from a landline to VoIP?
The short answer is yes — and for most businesses, the sooner you start planning, the better. BT has confirmed that services relying on the old PSTN network will need to move to an IP-based alternative before 31 January 2027, or they may stop working or be moved to a limited service. This includes traditional phone lines and other services that depend on legacy analogue connectivity.
VoIP, or Voice over Internet Protocol, allows your business phone service to run over your internet connection rather than a traditional copper phone line. For a small business, this can mean more flexibility, easier call handling, better remote working options, and access to features that would often have been expensive or complicated on older landline systems.
At 21st Webb, we offer IP Telephony and VoIP services designed to help businesses modernise their communications without making the process confusing. Our VoIP options can support useful business features such as voicemail to email, conference calling, mobile apps, handset options, additional UK numbers and call recording add-ons.
If your business still depends on one or more landlines, now is the right time to review how you use your phones. Whether you are a sole trader, shop, office, trades business, consultancy, hospitality venue or small team, switching to VoIP can help you prepare for the PSTN switch-off while improving the way your business handles calls.
Prepare your business for the future with 21st Webb VoIP and IP Telephony, or contact 21st Webb to discuss the best VoIP package for your business.