Switching from a traditional landline to VoIP does not need to be complicated, but it should be planned properly. The first step is to review how your business currently uses phone services. This includes your main business number, any additional lines, fax machines, card machines, alarm lines, door entry systems, lift phones and broadband services that may still depend on legacy phone infrastructure.
The second step is to check your internet connection. Since VoIP runs over broadband, a reliable connection is essential. Many small businesses preparing for the PSTN switch-off may also need to review whether they should move to SoGEA, FTTP or another business broadband service. 21st Webb’s broadband packages include options such as SoGEA and FTTP, with business-focused features including unlimited downloads, unlimited bandwidth and static IP availability on relevant packages.
Next, decide how your team needs to make and receive calls. Some businesses will want physical handsets on desks. Others may prefer mobile apps for staff who work remotely or travel between sites. Many will need a mix of both. 21st Webb’s VoIP options can support handset choices, Android and iOS mobile apps, additional phone numbers and call recording add-ons, giving small businesses flexibility when replacing their old landline setup.
It is also important to plan number porting and timing. Your business number is often a key part of your brand, so the migration should be handled carefully to avoid missed calls. Moving before the January 2027 PSTN switch-off gives your business more time to test the new setup, train staff, update call routing and resolve any issues before the old network is retired.
At 21st Webb, we help small businesses take a practical approach to VoIP migration. Rather than simply replacing one phone line with another, we can help you choose a package that fits how your business works today and how it may grow in future. From simple hosted VoIP to more flexible business communications setups, the goal is to keep your business reachable, professional and ready for the digital future.
Ready to move from landline to VoIP? Contact 21st Webb to review your current phone setup and choose the right VoIP package for your business.